Last updated: October 25, 2026.
1. Who we are
The data controller is iCellParts, with address: 52 Pirotska St, 1303 Sofia, Bulgaria (hereinafter referred to as „iCellParts“, „we“).
Shop and repair centre: 52 Pirotska St, 1303 Sofia. Phone: 0887 434 626. Email: sale@icellparts.eu.
For all questions regarding your personal data, write to sale@icellparts.eu.
2. What data do we collect?
- When ordering: name and surname, phone number, email (if you enter it), city, address or Econt office for delivery, notes on the order, ordered products and amount.
- When you contact us (contact form, phone, Viber, WhatsApp, email, Facebook): your name, contact details and message content.
- When registering an account or applying for a corporate client: the data from the form, e.g. name, company, company ID (EIK), phone, email.
- When visiting the site: technical data (IP address, browser type and device, pages visited) necessary for the operation and security of the site. We collect data for statistics and advertising only with your consent – see item 6.
3. What do we use the data for and on what basis?
- Order fulfillment – processing, sending by courier, cash on delivery, returns and complaints. Basis: contract (Art. 6, para. 1, b) GDPR).
- Accounting and tax obligations – issuance and storage of documents. Grounds: legal obligation (Art. 6, para. 1, b. "c" of the GDPR).
- Responding to inquiries and consultation which part is appropriate. Grounds: steps before entering into a contract or our legitimate interest to respond (Art. 6, para. 1, points "b" and "e").
- Site security and prevention of abuse. Ground: legitimate interest (Art. 6, para. 1, b. "e").
- Statistics and advertising (Google Analytics, Meta/Facebook pixel). Basis: your consent (Art. 6, para. 1, b. "a"), which you can withdraw at any time.
4. To whom do we transfer data?
- Econt Express courier – name, phone number and address/office to deliver the shipment.
- Hosting provider on the site – stores data on the server.
- Accountant – the data needed for accounting documents.
- Google (Google Analytics) and Meta Platforms (Facebook pixel) – only if you have consented to statistics/advertising.
- Government authorities – only when we are required by law.
We do not sell your personal data.
Google and Meta may also process data outside the European Union (e.g. in the USA). In these cases, the transfer is based on the European Commission's adequacy decision (EU-US Data Protection Framework) or standard contractual clauses.
5. How long do we keep the data?
- Order data and accounting documents – as much as required by the Accounting Act (up to 10 years for documents).
- Data on complaints and warranty cases – until the expiration of the period for submitting claims.
- Inquiries without a subsequent order – up to 12 months.
- Profile on the site – until it is deleted at your request.
- Cookie data – according to the terms in Cookie Policy.
6. Cookies
We use necessary cookies to make the shopping cart and order process work. Statistics and advertising cookies are only loaded if you accept them in the banner. You can change your choice at any time. Details: Cookie Policy.
7. Your rights
You have the right to request:
- access to your personal data and a copy of it;
- correcting inaccurate data;
- deletion ("right to be forgotten") when there is no legal basis for us to keep them;
- restriction of processing;
- data portability;
- objection to processing based on legitimate interest;
- withdraw consent at any time, without affecting the lawfulness of the processing before the withdrawal.
Write to us at sale@icellparts.eu. We will respond within one month.
You have the right to file a complaint with Personal Data Protection Commission: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg.
8. Automated decision-making
We do not make decisions based solely on automated processing, including profiling, that have legal effects on you.
9. Changes
We may update this policy. The current version is always on this page, with the last modified date.
